1. About these terms
These terms apply when you use the Laura's Little Cafe website or place an online delivery order. Please read them before submitting an order.
By placing an order, you confirm that the information you provide is accurate and that you agree to these terms. Our Privacy Notice separately explains how we use personal information.
2. Online ordering availability
Online ordering is available only while the cafe has enabled the ordering service and an authorised staff order board is actively connected. We may pause or close online ordering at any time, including because the cafe is closed, capacity is reached, stock is unavailable or there is a technical problem.
If online ordering is unavailable, you can still view the public website and track an existing order.
3. Delivery area and charge
Online delivery is currently limited to addresses accepted by our delivery checker within a maximum delivery radius of 3 miles from Laura's Little Cafe. A flat £2.50 delivery charge applies to accepted online delivery orders.
The address checker provides an estimated delivery distance. We may refuse an order if the address is outside our practical delivery area or if the address supplied is incomplete or inaccurate.
4. Prices and minimum order
Prices shown in the online ordering system are in pounds sterling and include any applicable taxes. The current delivery charge is shown separately before checkout.
A minimum food order may apply. The current minimum is shown in the ordering system and may be changed by the cafe. The minimum applies to the food subtotal before the delivery charge.
If a genuine pricing or menu error is discovered before an order is accepted, we may reject the order or contact you before proceeding.
5. Placing and accepting an order
Submitting an online order sends an order request to Laura's Little Cafe. Your order is not treated as accepted until cafe staff accept it through the staff ordering system.
We may reject an order before acceptance where we reasonably cannot fulfil it, including because an item is unavailable, the delivery address cannot be served, there is a duplicate order or the ordering service has closed.
6. Cash payment
No online card payment is taken. The total displayed at checkout is the amount expected in cash on delivery, subject to any substitution or amendment that you later approve.
Please have sufficient cash available when the order arrives. If you request a receipt during checkout, staff will be prompted to include one before the order is sent with the driver.
7. Stock, substitutions and changes
Menu availability can change during service. Items marked as sold out are removed from online ordering, but an item may occasionally become unavailable after an order has been submitted.
If staff need to change an accepted order, the proposed change will appear on your order tracking screen. You will be asked to accept the change or cancel the order. Where a change affects the price, the revised cash total will be shown before you accept it.
8. Cancelling an order
You can cancel a newly submitted order through the tracking page while the online cancellation option remains available. Once preparation has progressed, online cancellation may no longer be available and you should telephone the cafe as soon as possible.
Freshly prepared food is perishable. Change-of-mind cancellation and return rights that apply to many distance purchases do not generally apply in the same way to perishable food. This does not affect your rights if food is faulty, unsafe, not as described or otherwise fails to meet your statutory rights.
9. Delivery
You are responsible for providing a complete and accurate delivery address, postcode and telephone number, and for ensuring somebody is available to receive the order.
Order tracking is provided to show progress through the cafe and delivery process. It is a status service and does not provide a guaranteed delivery time.
If the driver cannot reasonably complete delivery because the address is incorrect, inaccessible or nobody is available, please contact the cafe to discuss the order.
10. Allergens
For allergen information, please telephone Laura's Little Cafe on 07901 399575 before placing your order. Do not rely on the general order notes field to communicate an allergy or other medical requirement.
11. Order tracking and previous orders
Order tracking can be recovered using the delivery postcode and house number or house name used for the order. This information is used to reduce the risk of somebody viewing orders for another address in the same postcode area.
Where available, the tracking service may also show previous orders associated with the same delivery address.
12. Reviews
After an order is marked as delivered, the customer may be invited to leave a star rating and comment. Reviews must relate to a genuine order and must not contain unlawful, abusive or deliberately misleading content.
We may remove a review where reasonably necessary, including for privacy, legal or moderation reasons. Review information is also handled in accordance with our Privacy Notice.
13. Problems with an order
If there is a problem with your food or delivery, please contact Laura's Little Cafe as soon as reasonably possible on 07901 399575 so we can investigate and try to put matters right.
Goods supplied to consumers must meet the standards required by law, including being as described, of satisfactory quality and fit for purpose where applicable. Nothing in these terms excludes or limits rights that cannot lawfully be excluded.
14. Website and service interruptions
We take reasonable steps to keep the website and ordering service available, but we cannot promise uninterrupted access. The system may be unavailable because of maintenance, loss of internet connection, server problems or circumstances outside our reasonable control.
For safety, the ordering system is designed to fail closed: if the cafe staff order board is no longer actively connected, new online ordering is automatically disabled.
15. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
These terms are not intended to make you responsible for losses caused by Laura's Little Cafe failing to meet its legal obligations.
16. Changes to these terms
We may update these terms when the ordering service, delivery arrangements or business processes change. The version applying to an order is the version published when that order is placed.
17. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you retain any mandatory protections and rights to bring proceedings that apply to you under consumer law.